This Privacy and Cookie Policy covers Coach House Wealth’s treatment of personally identifiable and other information that Coach House Wealth collects and receives. ‘Data’ and ‘Information’ includes information about you that is personally identifiable like your name, address (including email address), or phone number, and that is not otherwise publicly available. The Policy also provides information to help you understand the use of cookies on the Intrinsic websites.

Who are we? 

Coach House Wealth Solutions provide financial planning solutions and advice through experienced and qualified advisers based in the UK. We are an appointed representative (AR) of Intrinsic Financial Services Ltd (IFS) who are part of the Old Mutual Wealth Group.

What data do we collect and why?

We collect personal information about you when you use our website, contact us about products and services, visit a financial adviser or carry out transactions with us. We collect information that is necessary for the provision of financial advice and administration of the products or services you are seeking, and for legal and regulatory purposes. We also collect and use your personal information where necessary to improve our services, our business processes, and to communicate with you. For the provision of advice we need to collect sensitive information, such as information about your health. To do this, we will ask for your consent.

We will always keep your data safe and secure, and where we share your data with other businesses to fulfil the purposes above we make sure they follow our instructions and keep your data secure. We will never sell your data, and we will not send you communications about unrelated services without your consent.

DATA SECURITY

In order to check your identity, and protect you and your money from fraud, we may ask for personal information at the start of our relationship and in subsequent communications. This is a requirement of the 1998 Data Protection Act and is important to help safeguard you against potential crime.

HOW WE USE YOUR DATA 

We will only use your personal data in line with the provisions of the Data Protection Act. Your data will be used to process your request.

Sometimes we may provide your data, by electronic or other means, to:

  • Other companies within the Quilter and the Old Mutual groups of companies (if we regard this as necessary to service your plan)
  • Your financial adviser
  • A third party to verify your identity, in line with money laundering or other requirements (this may involve carrying out checks with credit reference databases)
  • Third parties who perform tasks for us to help us service your plan (these third parties may be based in countries outside the European Economic Area (EEA)).
  • Whilst countries outside the EEA may not have data protection laws equivalent to the UK’s, we will ensure that third parties agree to treat your data with the same level of protection as if we were dealing with it.

We may also share your data with other organisations, including the police, and check and/or file your data with fraud prevention agencies and databases to prevent and detect fraud. If we are given false or inaccurate information and we suspect fraud, we will record this. Your data may be made available to third parties where required by law, court order or regulation.

Coach House Wealth may also use your data for assessment and statistical analysis purposes. Where we have obtained your consent to do so, we may also use the data to keep you informed about any special offers you may be entitled to or about products and services, available from Intrinsic, which we think may be of interest to you.

Find out more

There is also information about the rights you have over your personal data, and how to contact us if you have any questions. Please click here, or write to:

The Office of Data Protection,
Intrinsic Financial Services Group,
Wiltshire Court
Farnsby Street,
Swindon
SN1 5AH

USING FRAUD PREVENTION AGENCIES

We have systems that protect us and our customers against fraud and other crime. Customer information can be used to prevent crime and trace those responsible. We may share your personal information from your account with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to these agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:

  • Checking details on applications
  • Checking details on claims
  • Recovering debt
  • Checking details of job applicants and employees.

RECORDING TELEPHONE CALLS

We may monitor or record phone calls with you in case we need to check we have carried out your instructions correctly, to resolve queries or issues, for regulatory purposes, to help improve our quality of service, and to help detect or prevent fraud or other crimes. Conversations may also be monitored for staff training purposes.

USING YOUR DETAILS FOR SERVICE CONTACT

Different methods of communication may be used when sending you information about your request. Most of the time contact in connection with products held or applied for will be by letter or telephone, but you may also be sent updates by text message or email when it is believed to be appropriate. You can ask us to stop sending these text messages at any time. Additionally, in extraordinary circumstances (such as natural disaster or civil unrest) we may also send you updates by text message or email. If we decide to use email to contact you, we will only do this if we have ensured that using email will not put your information at risk, or, if you have requested we email you and after we have explained the risks of sending an insecure email and that you are happy to accept that risk.

If you send us emails, such as from your personal account, then remember that the message may not be secure and there is a risk that it could be intercepted. If you choose to send an insecure email, please keep the amount of confidential information you include to a minimum.

OBTAINING A COPY OF YOUR INFORMATION AND MAKING CHANGES

You can make changes to your information and marketing preferences held by Intrinsic at any time.

Under the Data Protection Act  you have the right of access to your personal data. The Act allows us to charge a fee of £10 for this service. If anything is inaccurate or incorrect, please let us know and we will correct it. For further details on how to request a copy of your information, please write to:

The Data Protection Officer

Intrinsic Financial Services

Wiltshire Court

Farnsby Street

Swindon SN1 5AH

We will use all reasonable efforts to answer any questions or resolve any concerns regarding your privacy promptly.

CHANGES TO THE PRIVACY POLICY

From time to time we may be required to update this Policy. If we make any substantial changes to the way we use your data we will notify you of the change through an appropriate message when you next visit our website. All changes will be accessible from Intrinsic through the ‘Privacy and Cookie Policy’ and notification of the last date of change will be placed at the top.